Policies & Procedures

---

 Cancelations made after 24 hours will be charged 50% of the session price. Same day cancelations and or no shows will be charged the full amount of the session price; prepaid appointments will not be refunded. Booking will not be allowed until cancelation fees are paid in full. If you arrive late to your appointment, you will receive only the allotted amount of time left based on the length of the session booked. Full payment is required if your session needs to be cut short due to the fault of the client. You will receive a confirmation text 24 hours prior to the day and time of your appointment as a reminder. If you are experiencing any symptoms of fever or illness, please contact as soon as possible to cancel and reschedule your session. Proper notice will be given pertaining to days and or hours appointments will not be available or need to be rescheduled by the therapist. 

 Sessions are by appointment only. To request an appointment, please text, email or fill out the contact form on our website and leave your full name, phone number and email. Repeat clients may book all appointments online. New clients will receive a text, call or email to briefly discuss your upcoming session and confirm your appointment and appointments will only take place once the client has responded to either form of communication. Please schedule at least 24 hours in advance to obtain your preferred date and time. When booking, you may choose to create an account on our website to hold all of your appointment information and history.

Note: All appointments must be booked by the person receiving the session. You may not make an account or appointment for another client and appointments cannot be booked using another client's account or information.

 All clients new or repeat must have a completed intake and consent form on file prior to the first appointment. These forms must be updated with current health information and signed on the date of completion. The purpose of these forms is to provide important information that allow the massage therapist to make decisions and adjustments to treatment for the safety of the client. Please be sure to let the therapist know of any recent health changes or surgeries that may interfere with the session. 

  Payment for all sessions is due by or on the day of service with no exceptions; pricing will be discussed prior to client agreement to treatment. Accepted methods of payment include cash or card and can be made online upon booking or in person. No refunds will be made once services have been provided.